Privacy notice

FLEXIFIB ECO LTD (company number SC849031, registered in Scotland) is the controller of your personal data. Contact us about privacy at hello@flexifib.com.

• Orders: name, email, delivery address and order details. Card details are collected and processed by Stripe; we never see or store them.
• Enquiries: the details you enter in our contact, business or interest forms.
• Updates list: your email address if you join our journey updates.
• Analytics (only with consent): pages visited, device and browser type, approximate location and site performance measurements.

• To fulfil your order and provide customer support — performance of a contract.
• To reply to your enquiry — legitimate interests.
• To send journey updates you asked for — consent, which you can withdraw at any time.
• To understand and improve the website — consent, via our cookie banner.
• To keep financial records — legal obligation.

• Stripe — payment processing.
• Resend — delivering form submissions and update emails.
• Vercel — website hosting.
• Google Analytics — only if you accept analytics cookies.
• Delivery carriers — to deliver your order.

Some of these providers process data outside the UK. Where they do, we rely on appropriate safeguards such as the UK International Data Transfer Agreement or adequacy regulations.

Order records are kept for six years for accounting purposes. Enquiries are kept for up to two years after our last contact. Update-list details are kept until you unsubscribe.

You can ask to access, correct, delete or restrict use of your data, object to its use, or request a copy to take elsewhere. Email hello@flexifib.com. If you’re unhappy with how we handle your data, you can complain to the Information Commissioner’s Office at ico.org.uk.

See our cookie policy for details of the cookies we use and how to control them.