Returns & refunds

You can cancel your order for any reason within 14 days of the day you receive it. To cancel, email orders@flexifib.com with your order reference and the items you want to return.

For health and hygiene reasons, toothbrushes that have been unsealed after delivery can’t be returned unless they are faulty. This does not affect your statutory rights for faulty items.

• Tell us you’d like to return an item within 14 days of delivery.
• Send it back within 14 days of telling us, in its original packaging.
• Unless the item is faulty or incorrect, you pay the cost of returning it.

We’ll refund you to your original payment method within 14 days of receiving the returned item (or evidence that you’ve sent it). If you cancel the whole order, we also refund the standard delivery charge.

If something arrives faulty, damaged or not as described, email support@flexifib.com with a photo and your order reference. We’ll arrange a replacement or refund, including return postage.