Help & legal
Clear information builds trust.
Everything you need to understand delivery, returns, privacy, cookies and the terms of buying from FlexiFib — before you place an order.
Customer help
Shipping & delivery
Where we deliver, costs, dispatch times and what to expect.
Returns & refunds
Cancellations, how to return an item, exceptions and refund timing.
FAQ
Product status, sourcing, materials, EcoBrush development and orders.
Product safety
Care, warnings, traceability, complaints and recall contacts.
Legal
Privacy notice
What personal data we collect, why, who we share it with and your rights.
Cookie policy
The cookies and similar technologies we use, and how to control them.
Terms & conditions
Who we are, ordering, pricing, payment, delivery and liability.
Accessibility statement
Our commitment, known limitations and how to report a problem.
Recruitment privacy notice
How we use information from job applications and expressions of interest.
Company information
FLEXIFIB ECO LTD, company number and registered details.